Returns & Refunds

Thanks for shopping at kitandcoco.com trading under This Earth Limited.

If you are not entirely satisfied with your purchase, we’re here to help!

Returns

You have 14 calendar days, including shipping time, to return an item from the date you received it. To be eligible for a return, your item must be unused and sent in the same condition that you received it to:

This Earth Limited / Fulfillment Crowd
Matrix Park, Western Avenue, Chorley
Lancashire, PR7 7NB
United Kingdom

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item (unless there is a manufacturing defect) Shipping costs are nonrefundable.

Customer Support